My item is defective

If your item arrived damaged or proved to be defective within 28 days of receiving your order (or its availability), please return it as soon as possible. Simply select “Defective/broken” as the reason.

My item was damaged in transit
If your package arrived damaged and the item inside was affected, please return it to us within 28 days of delivery of your order or its availability.

My item became defective after use
If the item became defective after wearing or washing it:

• Check the care label to ensure it was washed correctly.
• If it is a manufacturing defect, please return it to us within 28 days of receiving your order or its availability.

Have you worn your favorite item too much? Remember that we inspect all returned items. Those showing wear or defects from improper care may not be refunded and may be returned to you.

Can’t create a return for a defective item? Check the following points:

• Whether the return period has passed or not;
• Whether the item is among non-returnable products or not;
• Whether the item was shipped by Holy Cross Co or a partner brand.

If the item was shipped by a Holy Cross Co partner brand, click here to find out the procedure for returns with Holy Cross Co partner brands.

If you still can’t create a return or the item cannot be returned, send a photo of the item to customer service. Our advisors will be happy to help you.

I received an incorrect item

If you received an item you didn’t order or didn’t receive the right size or color, please return it to us within 28 days of its delivery or availability. Don’t forget to select “Incorrect item received” as the reason.

Didn’t you receive the right size?
Some brands don’t use French sizes. Before returning your item, please check:

• The size shown on the label (EU/US/UK conversions may vary);
• The brand’s size guide.

If the size is still not correct, please return the item specifying “Wrong size” as the reason.

It can sometimes take up to 15 calendar days for the return to reach us and be processed. You will receive an email as soon as we receive it. Click here to find out how to return an item to us.